Refund policy

Return & Exchange Policies

To initiate a return or exchange please CLICK HERE. Please make sure to read our policies before initiating a return.

We now offer the option for paid return labels, loss and theft protection for USA orders only. You can purchase this coverage at checkout. If you choose to add the protection to your order you will receive free return labels for exchanges and returns plus coverage for lost and stolen packages. We recommend choosing this option as package theft is on the rise.

If you choose not to purchase added protection, you will be responsible for the cost of the return shipping label. Return labels are available through our portal and are offered at a discounted rate for your convenience. The price of your return label will be deducted from your refund. 

Customer satisfaction is important to us. If any unused, undamaged item does not meet your expectations, it may be returned or exchanged, subject to item availability.

RETURN POLICY

• A qualified return is any full priced item(s) returned within 10 days of delivery and complies with all return policies. All sale and custom items are final sale. We do not accept returns on Gift Cards. 
• Items returned must be in new, unworn, unwashed condition with the tags intact. If an item is returned damaged due to improper packaging, we will not be able to honor the refund. Please return in original packaging to reduce waste. 
• Please ensure the parcel containing the returned item is clearly labeled and properly packaged. The item you are returning is your responsibility until it reaches us. This includes any packages marked "Return to Sender." For your own protection we recommend that you send the parcel with tracking. If we do not receive your return, we cannot process your refund. 

       CHARGES

• Blamo reserves the right to charge a cleaning fee ($10-$40) for items returned with any odor, deodorant marks, animal hair, smoke, etc. The cleaning fee will be deducted from your refund. If the item is not able to be restored to original condition you will not be eligible for a refund or exchange.
• A restocking fee will not be charged for qualified returns (see above policy for qualified returns). A restocking fee of $25 will be charged on returns outside our return policy.
• We reserve the right to apply a restocking fee of up to $40 in cases of excessive or repeated returns. This fee reflects handling and processing costs and is applied at our discretion.
• Original shipping charges are non-refundable

       REFUND

• Once your return is received and inspected, we will issue a full refund. Your refund may be delayed or denied if your item is not qualified for a return. 
• Your refund will be issued within 1-3 business days from receiving your shipment to the original form of payment. 

EXCHANGE POLICY

• Please follow the policy for returns CLICK HERE. Once we receive your exchange  we will ship out the replacement item.
• If the item you wish to exchange for is on backorder, it will take 2-3 weeks to ship. Please see our Backordered section for more information.

DISCOUNTS AND ONE-TIME CODE POLICY

• Promotional codes are single-use and are considered redeemed once an order is placed. Codes are not reissued after returns or exchanges.

REPAIRS

• Fill form out HERE - This is mandatory to initiate a repair.
• Items must be in clean condition for repair. This includes being washed, pockets emptied, shoe soles wiped down, etc.  We charge a cleaning fee if the items are sent unwashed. We charge a repair fee based on level of damage + shipping costs for normal wear and tear. Damaged items that do not fall under normal wear and tear are subject to a higher fee.
• Repairs can take 2-3 months, depending on time of year. You can ship your items to our California showroom and we can hold them until we have a repair schedule or you can request to be contacted one month prior to repair schedule. Please email to inquire about repair schedule. 
• All repairs will need to ship to our office before we leave for Bali. Anything that doesn’t make it in time will be held for the next trip. Trips happen 2-3 times a year. 
• We will send an invoice before we return your repaired items. We will ship your items once we receive payment.
• You may ship the item using any method you like. The item is your responsibility until it reaches us.  For your own protection we recommend that you send the parcel using a delivery service that provides tracking and will insure your goods. 
• You must initiate a repair with our repair form which can be found here.