Customer service

Born in rural Idaho by Spencer Hansen and Shayne Maratea, Blamo has evolved through a continuous flow of influence from photography, painting, movement, street culture, the music industry and world travel.

We’ve grown from hand-making individual pieces to producing entire collections, yet we’ve been able to maintain detail and quality by self-producing and distributing all our goods.

You can read more about us hereor check out our Journal posts for more in depths explorations.

We are incredibly grateful for the entire BLAMO community and are so happy that you've ended up here.

We accept Apple Pay, Google Pay, Paypal, Visa, Mastercard, Discover, American Express and Afterpay.

We always work to get your orders out as quickly as possible! All mail carriers are currently experiencing delays due to the Global Pandemic. Please never hesitate to reach out regarding your order status.

In Stock items are usually shipped within 1-3 business days. Items marked as "Available on Backorder" are made to order and you can expect about 3-4 weeks before we can ship them out, unless otherwise noted.

We currently ship domestic orders with the United States Postal Service. If items are backordered, they will be shipped in about 3 weeks. Once we ship your order, you will receive an email providing you with shipment details, including the date of shipment and a tracking number. We do not require signature confirmation upon delivery, so please specify when ordering if you would like this option. We are not responsible for stolen packages.

If you would like your order shipped with an alternate mail carrier, we will always work to accomodate your request but additional shipping fees may apply.

We are not responsible for lost, stolen, or unclaimed packages. Once an item ships we will send an e-mail with a tracking number and package delivery becomes the responsibility of the shipping provider and the recipient. Once an item is successfully delivered, package collection becomes the responsibility of the recipient.

If you have any difficulties placing international orders please contact us. Please note that we are not responsible for any customs fees or import taxes that may be added when shipping to locations outside of the United States.

We are happy to ship worldwide.

In Stock items are usually shipped within 1-3 business days. Items marked as "Available on Backorder" are made to order and you can expect about 3-4 weeks before we can ship them out, unless otherwise noted.

We currently ship international orders via UPS or DHL Express. If items are backordered, they will be shipped in about 3 weeks. Once we ship your order, you will receive an email providing you with shipment details, including the date of shipment and a tracking number. We do not require signature confirmation upon delivery, so please specify when ordering if you would like this option.

If you have any difficulties placing international orders please contact us. Please note that we are not responsible for any customs fees or import taxes that may be added when shipping to locations outside of the United States.

Shop now, pay later in 4 interest-free installments due every two weeks. Select Afterpay at checkout as your payment method. You will be redirected to the Afterpay website to register and provide payment details (Visa and Mastercard). You will then be redirected back to blamo.store to complete your order. Our standard shipping, refund and exchange policy applies to all Afterpay orders. 

Afterpay is only available to customers with a US billing address. 

Afterpay is only available on orders up to $1,000.

If unable to pay an installment, late charges will apply. Click here to read complete terms. 

Customer satisfaction is important to us. In the event that any unused, undamaged item does not meet your expectations, it may be returned within 14 days for refund (less shipping costs) or exchange, subject to item availability. We will provide adequate packing and are not responsible for items damaged during shipping. We will pay the shipping cost if the return is a result of our error. Returns initiated after the 14 day period will only be eligible for store credit.

Items returned must be in new, unworn condition and with hangtags attached. Hats, footwear and Blamo Toys must be returned in the original Blamo box or bag they were received in. We will issue a full credit (excluding delivery charges) upon receipt, or the item can be exchanged for a different size or color if specified. Please follow return instructions below:

First, e-mail us the information regarding the item you wish to return. Please include RETURN REQUEST and your invoice number in the subject line of the email.

Mail your return to:
Blamo
1048 Santee St, Ste 603
Los Angeles, CA 90015

Please ensure that the parcel containing the returned item is clearly marked and securely sealed.

You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us, For your own protection we recommend that you send the parcel using a delivery service that provides tracking and will insure your goods. If we do not receive your return, we cannot process a refund.

Once we receive the returned item we will process your return or exchange and you will receive a confirmation e-mail. Please allow 1-3 days from the time we receive your return/exchange for processing.

If an item is received in worn condition, a refund may not be possible or cleaning charges may be required.

Backordered items are handmade to order at our Bali workshop. Items marked as "Available on Backorder" will take about 3-4 weeks before we can ship them out, unless otherwise noted.

All backordered items are lovingly made by hand for your orders and time intensive processes, while sometimes slow, are needed to create our goods.

Thank you for shopping slow fashion.

As soon as your item ships we’ll send you a confirmation e-mail with a tracking number. We self-produce and distribute all our own goods, hand making high quality items that are the antithesis of our disposable culture. Most customers find the wait to be worth the reward of owning a truly unique piece.

To use a coupon code, simply build an order in your shopping cart as normal. Once you're ready to purchase, head to the checkout page. There you'll find a space to enter your code above your order subtotal. Click apply and confirm that the coupon has been applied to your order total before proceeding with payment. If you have any issues, please contact us.

To use a BLAMO gift card, simply build an order in your shopping cart as normal. Once you're ready to purchase, head to the checkout page. There you'll find a space to enter your gift card number above your order subtotal. Click apply and confirm that the gift card has been applied to your order total before proceeding with payment. If you have any issues, please contact us.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Blamo.store (the “Site”, “Blamo”, "we"or "us"). 

If at any time you do not agree to this Privacy Policy, please do not use this Site. 

We reserve the right to change or update this Privacy Policy by posting such changes or updates to theSite. Amendments to this Privacy Policy are effective once posted. It is your responsibility to review changes or updates so you understand all terms and conditions, agreements and policies of the Website and are in compliance with them. Your continued use of the Website following the posting of any amendment, modification or change shall constitute your acceptance thereof.

PERSONAL INFORMATION WE COLLECT We collect personal information from you when you register for a Site account, place an order with us, subscribe to our e-mail or SMS newsletter, or contact us. When you visit the Site, we automatically collect device information, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect DeviceInformation using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about“Personal Information” in this Privacy Policy, we are talking both about DeviceInformation and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to Blamo products or services.

We use the DeviceInformation that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize ourSite (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONALIN FORMATION 

Blamo will not release or sell any of our customers’ information to any other third party solicitors, except for circumstances such as required or permitted by law and/or if we believe that such action is necessary to comply with a legal requirement, a court order, request by law enforcement officials, or other legal process, or to protect the rights, property, and safety of others or ourselves. In addition, we may need to transfer Personal Information to third parties who perform services on our behalf in your interest. For example, we may release personal information to third parties to fulfill customer orders, deliver packages, or to process credit card payments.We share your Personal Information with third parties to help us use yourPersonal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your PersonalInformation here: https://www.shopify.com/legal/privacy. We also use GoogleAnalytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/. You can also opt-out ofGoogle Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing:https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK Please note that we don't alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are aEuropean resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION When you place an order through the Site, we will maintain your OrderInformation for our records unless and until you ask us to delete this information. We do not store payment information.

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORSThis site is not intended for anyone under the age of 18.

SMS/MMS MARKETING

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. WE DO NOT SELL, RENT, LOAN,TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts. 

CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail atinfo@blamo.store or by mail using the details provided below:

Blamo 1048 Santee St, Suite 603, Los Angeles CA 90015, United States

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